Refund Policy — Real Redact
Seller: Shabu Pty Ltd (ACN 605 154 345 / ABN 78 605 154 345), Queensland, Australia.
Effective date: 5 June 2026.
Contact: hello@realredact.app.
1. 30-Day No-Questions-Asked Refund
Real Redact includes a free trial so you can test the Software before paying. On top of that, if you buy a licence and it is not right for you, email hello@realredact.app within 30 days of purchase and we will refund the purchase price in full.
You do not need to prove a defect to use the 30-day refund.
2. How to Request a Refund
Email hello@realredact.app from the address you purchased with, or include your licence ID or Stripe receipt details so we can find the purchase.
Refunds are issued to the original payment method via Stripe. Bank and card processing times vary, but refunds commonly take 5 to 10 business days to appear after Stripe processes them.
After a refund is issued, your right to use the refunded licence ends and we may decline support, updates, or replacement keys for that refunded licence.
3. Australian Consumer Law
This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL) or any other law where those rights cannot be excluded, restricted, or modified.
Our goods and services come with guarantees that cannot be excluded under the ACL. If there is a major failure, you may be entitled to a refund, replacement, cancellation, compensation, or other remedy under the ACL. If there is a failure that is not major, you may be entitled to have the failure fixed within a reasonable time and, if it is not fixed, to a remedy under the ACL.
You can contact us at hello@realredact.app if you believe the Software has a defect or does not meet a consumer guarantee.
4. Chargebacks
If something is wrong, please contact us first. A refund is usually faster than a card dispute, and it lets us understand what failed.
Nothing in this policy prevents you from using any card-network, bank, payment-provider, consumer-law, or statutory dispute process available to you.